Privacy Policy
The Rock Urban Church Website and Mobile App
Effective Date: January 22, 2026
Latest Revision: October 8, 2026
The Rock Urban Church (“we,” “our,” or “us”) operates the Rock Urban Church website and mobile application (collectively, the “Services”). This Privacy Policy explains how we collect, use, and protect information when you visit our website or use our mobile application.
By using our Services, you acknowledge the practices described in this Privacy Policy.
Information We Collect
We may collect information that you voluntarily provide to us, as well as limited information that is automatically collected when you use our Services.
1. Personal Information
When you voluntarily provide it, we may collect information such as:
This information may be used for church communication, event coordination, ministry purposes, and to respond to requests you submit.
2. Usage and Device Information
When you visit our website or use our App, we or our service providers may automatically collect limited technical information, which may include:
3. Financial Information
If you make a donation or other payment through our website or App, your payment may be processed by a secure third-party payment provider.
We do not generally store or directly process your complete credit or debit card information. Payment information is handled by the applicable payment provider according to its own privacy and security practices.
How We Use Your Information
We may use information we collect to:
Sharing of Information
We may share information with trusted third-party service providers that help us operate our church website, App, communications, giving, events, and other ministry services.
These providers may include services for:
We may also disclose information when required by law or when reasonably necessary to protect the rights, safety, or property of The Rock Urban Church or others.
We do not sell your personal information to third parties.
Text Messaging Information
We do not sell or share mobile phone numbers or text messaging opt-in information with third parties or affiliates for their own marketing or promotional purposes.
Cookies and Similar Technologies
Our website may use cookies and similar technologies to help the website function properly, remember preferences, understand website usage, and improve our Services.
Third-party services used on our website may also use cookies or similar technologies according to their own privacy policies.
You may be able to control or disable cookies through your browser settings. Certain website features may not function properly if cookies are disabled.
Children's Privacy
Our App and website are not directed toward children under 13, and we do not knowingly collect personal information from children under 13 through our Services.
Because The Rock Urban Church provides ministry activities for children and students, information about minors may be voluntarily provided by a parent or legal guardian for purposes such as event registration, ministry participation, communication, or safety.
If you believe that a child has provided personal information to us without appropriate parental involvement, please contact us so that we can review and, where appropriate, remove the information.
Data Security
We use reasonable administrative, technical, and organizational safeguards to help protect personal information.
However, no website, application, or method of transmitting information over the Internet can be guaranteed to be completely secure. We cannot guarantee the absolute security of information provided to us or processed by third-party service providers.
Your Privacy Choices
Depending on the circumstances, you may contact us to request that we:
Some information may need to be retained for legitimate church, financial, legal, security, or administrative purposes.
Third-Party Services and Links
Our website and App may use or link to third-party services, including giving platforms, video streaming services, analytics tools, social media platforms, event registration services, and other resources.
These third-party services may collect information according to their own privacy policies. The Rock Urban Church does not control the privacy practices of these third parties.
Our website and App are created and supported using the Subsplash platform. For more information about how Subsplash handles information, please review the Subsplash Privacy Policy.
Photos and Videos
The Rock Urban Church may photograph, record, or livestream church services, events, and ministry activities. These photographs, videos, and recordings may be used for church-related purposes, including our website, App, social media, livestreams, and other church communications.
If you have a concern about appearing in a photograph, video, or recording, please contact a member of The Rock Urban Church staff.
Policy Updates
We may update this Privacy Policy from time to time as our Services, technology, or practices change.
When changes are made, the updated policy will be posted on our website and, where appropriate, within the App. The “Latest Revision” date at the top of this policy will indicate when the policy was most recently updated.
Contact Us
If you have questions about this Privacy Policy or how we handle information, you may contact us at:
The Rock Urban Church
Grandville, Michigan
Email: info@therockurban.org
Website: rockurban.org
The Rock Urban Church Website and Mobile App
Effective Date: January 22, 2026
Latest Revision: October 8, 2026
The Rock Urban Church (“we,” “our,” or “us”) operates the Rock Urban Church website and mobile application (collectively, the “Services”). This Privacy Policy explains how we collect, use, and protect information when you visit our website or use our mobile application.
By using our Services, you acknowledge the practices described in this Privacy Policy.
Information We Collect
We may collect information that you voluntarily provide to us, as well as limited information that is automatically collected when you use our Services.
1. Personal Information
When you voluntarily provide it, we may collect information such as:
- Name
- Email address
- Phone number
- Mailing address
- Giving or donation information
- Prayer requests or messages
- Event registrations
- Information submitted through online forms
- Other information you choose to provide to us
This information may be used for church communication, event coordination, ministry purposes, and to respond to requests you submit.
2. Usage and Device Information
When you visit our website or use our App, we or our service providers may automatically collect limited technical information, which may include:
- Device type
- Operating system
- Browser or App version
- General usage information
- Pages viewed or features used
- IP address or similar technical information
3. Financial Information
If you make a donation or other payment through our website or App, your payment may be processed by a secure third-party payment provider.
We do not generally store or directly process your complete credit or debit card information. Payment information is handled by the applicable payment provider according to its own privacy and security practices.
How We Use Your Information
We may use information we collect to:
- Communicate church updates and announcements
- Process donations and event registrations
- Respond to messages, questions, or prayer requests
- Provide information about church services, events, and ministries
- Improve our website and App
- Understand how our Services are used
- Maintain security and prevent misuse
- Fulfill requests or transactions you initiate
Sharing of Information
We may share information with trusted third-party service providers that help us operate our church website, App, communications, giving, events, and other ministry services.
These providers may include services for:
- Website and App hosting
- Online giving and payment processing
- Email and text communications
- Event registration
- Video streaming
- Analytics
- Other technology services used to operate our Services
We may also disclose information when required by law or when reasonably necessary to protect the rights, safety, or property of The Rock Urban Church or others.
We do not sell your personal information to third parties.
Text Messaging Information
We do not sell or share mobile phone numbers or text messaging opt-in information with third parties or affiliates for their own marketing or promotional purposes.
Cookies and Similar Technologies
Our website may use cookies and similar technologies to help the website function properly, remember preferences, understand website usage, and improve our Services.
Third-party services used on our website may also use cookies or similar technologies according to their own privacy policies.
You may be able to control or disable cookies through your browser settings. Certain website features may not function properly if cookies are disabled.
Children's Privacy
Our App and website are not directed toward children under 13, and we do not knowingly collect personal information from children under 13 through our Services.
Because The Rock Urban Church provides ministry activities for children and students, information about minors may be voluntarily provided by a parent or legal guardian for purposes such as event registration, ministry participation, communication, or safety.
If you believe that a child has provided personal information to us without appropriate parental involvement, please contact us so that we can review and, where appropriate, remove the information.
Data Security
We use reasonable administrative, technical, and organizational safeguards to help protect personal information.
However, no website, application, or method of transmitting information over the Internet can be guaranteed to be completely secure. We cannot guarantee the absolute security of information provided to us or processed by third-party service providers.
Your Privacy Choices
Depending on the circumstances, you may contact us to request that we:
- Provide access to personal information we maintain about you
- Correct inaccurate information
- Update your contact information
- Delete certain personal information
- Update your communication preferences
- Stop sending certain non-essential communications
Some information may need to be retained for legitimate church, financial, legal, security, or administrative purposes.
Third-Party Services and Links
Our website and App may use or link to third-party services, including giving platforms, video streaming services, analytics tools, social media platforms, event registration services, and other resources.
These third-party services may collect information according to their own privacy policies. The Rock Urban Church does not control the privacy practices of these third parties.
Our website and App are created and supported using the Subsplash platform. For more information about how Subsplash handles information, please review the Subsplash Privacy Policy.
Photos and Videos
The Rock Urban Church may photograph, record, or livestream church services, events, and ministry activities. These photographs, videos, and recordings may be used for church-related purposes, including our website, App, social media, livestreams, and other church communications.
If you have a concern about appearing in a photograph, video, or recording, please contact a member of The Rock Urban Church staff.
Policy Updates
We may update this Privacy Policy from time to time as our Services, technology, or practices change.
When changes are made, the updated policy will be posted on our website and, where appropriate, within the App. The “Latest Revision” date at the top of this policy will indicate when the policy was most recently updated.
Contact Us
If you have questions about this Privacy Policy or how we handle information, you may contact us at:
The Rock Urban Church
Grandville, Michigan
Email: info@therockurban.org
Website: rockurban.org